Lock Box Hire Frequently Asked Questions
Are the lock boxes accessible for guests with mobility limitations?
Our lock boxes are installed at convenient heights, but if you have guests with mobility concerns, we’re happy to advise on location suitability… read more here
Are the lock boxes weatherproof and suitable for outdoor use?
Our weatherproof lock boxes are perfect for outdoor use. Keep your keys safe in all conditions with durable, secure solutions for Airbnb hosts… read more here
Are there any restrictions on the types of keys or items I can place in the lock box?
Our lock boxes are perfect for standard keys, key cards, and small fobs. Contact us if you need to store oversized items… read more here
Can cleaners or maintenance staff use the lock box too?
Yes, cleaners, maintenance staff, and property managers can use the lock box. You control who has access and when… read more here
Can I cancel my hire agreement early?
You can cancel early with 7 days’ notice. However, unused time is non-refundable. Learn more about our cancellation policies… read more here
Can I choose a particular number for my lock box?
Find out if you can choose your lock box number when renting from us. Our flexible solutions help ensure your convenience… read more here
Can I collect the keys from the lock box myself if needed?
Yes, you can access the lock box anytime. Whether you’re on-site or just passing through, retrieve the keys whenever you need them… read more here
Can I hire multiple lock boxes if I manage more than one property?
Manage more than one property? Learn how to hire multiple lock boxes for your Airbnb properties. Get secure, 24/7 access for all your guests… read more here
Can I install a lock box myself?
All our lock boxes come pre-installed for your convenience. No installation required — just hire and get started with secure guest access… read more here
Can I move the lock box between properties?
Our lock boxes are permanently installed. You can’t move them, but we offer flexible location options for your properties… read more here
Can I personalise the lock box or add a sticker so guests recognise it?
To keep things professional, personalisation or stickers are not allowed. We’ll make sure the lock box is clearly labelled for easy recognition… read more here
Can I schedule regular code changes for added security?
Yes, you’re welcome to change the lock box code between guest stays as often as you like… read more here
Can I suspend my hire if the property is vacant for a period?
Unfortunately, lock box hire is continuous. If you need to cancel, simply provide 7 days’ notice in writing. Learn more about our flexible terms… read more here
Can I upgrade or switch to a different lock box location later?
Yes, you can switch locations if needed, subject to availability. Let us know, and we’ll try to accommodate your request… read more here
Can I use the same lock box for multiple guests checking in on the same day?
Yes, you can use the same lock box for multiple guests, as long as the keys are returned between check-ins. Learn more about how to manage this… read more here
Can I view the lock box location before I commit?
Want to check out the lock box location? We provide photos or walkthroughs to ensure you’re confident before committing… read more here
Do you assist guests with lock box questions or access help?
We support hosts, but not guests. If your guests need help with a lock box, they are able to contact you directly. Learn more about our policy… read more here
Do you have a waitlist if lock boxes are fully booked at my preferred location?
Yes, we maintain a priority waitlist. Contact us to get added, and we’ll notify you once a lock box becomes available… read more here
Do you offer lock boxes for real estate agents or corporate short-stay managers?
Yes, we offer lock box solutions for real estate agents and corporate short-stay managers. Manage multiple properties with ease… read more here
Do you offer support if I forget the code or need help accessing the box?
Forget your lock box code? We offer support for lock box access to ensure you’re never locked out. Get help when you need it… read more here
Do you provide signage or instructions at the lock box location?
All our lock boxes come with clear labels. We also provide digital instructions to help guests easily locate and use the lock box… read more here
How do I advise the guest about lock box hire?
Discover the best way to advise guests about the lock box code and location. Make the process seamless for both you and your guests… read more here
How do I end my hire of the lock box?
Ending your hire is simple. Just provide 7 days’ notice, and we’ll process your cancellation. Learn more about our terms and conditions… read more here
How do I handle lost or unreturned keys?
If keys are lost or unreturned, unfortunately, you are responsible for the cost of replacement. Learn how to manage lost key situations with our simple process… read more here
How do I update or change the code between guests?
Learn how easy it is to update or change your lock box code for added security between guest stays. Stay in control with simple steps… read more here
How does the lock box hire process work?
Discover how our lock box hire process works in Surfers Paradise. Secure, simple, and hassle-free solutions for Airbnb hosts. Get started today… read more here
How quickly can I get a lock box set up?
Need a lock box fast? Our efficient setup process ensures you can get started in as little as 24 hours. Secure access for your guests, right away… read more here
How secure are the lock boxes you provide?
Our secure lock boxes are tamper-resistant, weatherproof, and designed for maximum security. Ensure your property is safe with our trusted solutions… read more here
Is there a bond or deposit required for the lock box?
We don’t require a deposit for lock box hire. Learn more about our terms and how you’re only responsible for damages during your hire period… read more here
Is there a difference between the lock boxes at each location?
Yes, we offer different lock box types at each location. Contact us to find the best solution for your property needs… read more here
Is there a minimum hire period for the lock box?
Wondering about the minimum hire period for lock boxes? Our flexible rental terms let you choose the duration that suits your Airbnb needs… read more here
What happens if a guest damages or changes the code to the lock box?
Learn what happens if a guest damages or changes the code of your lock box. Get peace of mind with our clear policies for Airbnb hosts… read more here
What happens if a guest leaves the lock box open or misuses it?
If a guest misuses or leaves the lock box open, the cost of repair or replacement will be charged. Learn more about how we handle damages… read more here
What happens if the lock box is damaged during a storm or weather event?
If your lock box is damaged by weather or storms, you’re responsible for repair or replacement costs. We offer weather-resistant options to prevent this… read more here
What if I forget to notify you of a code change?
If you forget to notify us of a code change, we can’t provide support in case of an issue. Update us promptly for secure access… read more here
What kind of properties are your lock boxes suitable for?
Our lock boxes are ideal for Airbnb, holiday rentals, and short-term leases. Whether it’s a house, apartment, or unit, we’ve got you covered… read more here
What locations do you offer lock box hire in?
Offering lock box hire in Surfers Paradise, Palm Beach, and surrounding areas. Get convenient access to secure solutions no matter where your property is… read more here
What should I do if a guest reports difficulty accessing the lock box?
If guests have trouble accessing the lock box, have them contact you directly. If needed, our team will help resolve the issue promptly… read more here
What support is available outside business hours?
After-hours support is available for urgent access issues. Learn how we assist hosts when guests need help outside business hours… read more here
What types of keys or fobs fit in the lock boxes?
Our lock boxes fit standard keys, key cards, and small fobs. Not sure if your items fit? Contact us for compatibility checks… read more here
📧 lockboxes@conciergly.com.au
📞 1300 590 039
📍 The Mark Centre, Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
Gold Coast Suburbs We Cover for Key Storage Lock Box Hire
Broadbeach: Our Broadbeach Key Storage Lock Box Hire service gives you a secure, reliable way to manage guest access, even if you’re not close by. No more last-minute calls or driving across town. Just a practical way to stay in control of your check-ins.
Chevron Island: Our Chevron Island Key Storage Lock Box Hire service gives you a reliable, secure, and low-maintenance way to manage keys, even if you’re not nearby. No more missed check-ins or wasted trips.
Coolangatta: We provide secure, weather-resistant lock boxes at a convenient location just minutes from your Coolangatta properties. Your guests get access whenever they need it; no more calls, no more stress, no more key dramas.
Isle of Capri: Our Isle of Capri Key Storage Lock Box Hire service gives you a secure, reliable way to manage guest access, even when you’re not nearby. No more rushed meetups or avoidable delays. Just a simple, effective solution to help you stay in control.
Main Beach: Our Main Beach key storage lock box hire solution gives you a simple, secure way to hand over keys without needing to be there. It’s reliable, low maintenance, and works whether you’re nearby or managing things from a distance.
Palm Beach: We make it easy for you to give guests the access they need, without the stress, delays, or late-night phone calls. Our secure, weather-resistant proof lock boxes are installed right on the Gold Coast Highway near 15th Avenue. Your guests can find them easily, check in anytime, and you get peace of mind knowing access is sorted.
Paradise Waters: Our Paradise Waters key storage lock box hire service gives you a simple and secure way to manage guest access, even if you’re not on-site. No more rushing across town or relying on a friend. Just a dependable solution that helps you stay in control.
Southport: Our Southport Key Storage Lock Box Hire service gives you a reliable and secure way to manage guest access, even if you’re not close by. No more last-minute meetups or delays. Just a practical way to stay in control.
Surfers Paradise: All lock boxes are located inside a shared foyer at 3–15 Orchid Avenue, right in the very heart of Surfers Paradise. The building is well lit and fitted with cameras for added peace of mind. This indoor setting protects your keys and remotes from weather damage and makes access easier for guests arriving at night or in poor conditions.