Do you offer support if I forget the code or need help accessing the box?
Yes — we’ve got your back, depending on the location!
At our Surfers Paradise site, if you forget your code, we can override it with a master key and reset the combination for you. Quick, easy, and stress-free.
At Palm Beach and Coolangatta, where we use Master Lock key safes, there’s no master override. If a code is lost or forgotten, the lock box will need to be replaced — unfortunately this cost is not covered under the terms of your hire agreement.
✅ Surfers Paradise support – Fast master key reset available
✅ Palm Beach & Coolangatta – Secure locks, client responsibility for replacements
✅ We help where we can.
Searching for lock box hire for AirBnB Surfers Paradise, AirBnB guest key lock boxes Palm Beach, or Coolangatta AirBnB lock box hire?
We hire lock boxes in Surfers Paradise — perfect for Airbnbs, holiday lets, and STR properties.
We make guest access simple — and we’re here to help when you need us.
Hire your lock box today and get the backup support you deserve!
📧 hello@conciergly.com.au
📞 1300 590 039
📍 Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
Can I move the lock box between properties?
Our lock boxes are permanently installed. You can’t move them, but we offer flexible location options for your properties.
Read more here
Can I choose a particular number for my lock box?
Find out if you can choose your lock box number when renting from us. Our flexible solutions help ensure your convenience.
Read more here
Can I upgrade or switch to a different lock box location later?
Yes, you can switch locations if needed, subject to availability. Let us know, and we’ll try to accommodate your request.
Read more here