What should I do if a guest reports difficulty accessing the lock box?
If a guest has trouble accessing the lock box, they’ll need to contact you directly for help. You’re their host — and their first point of contact.
If you’ve followed our setup instructions and something still isn’t working, you can then reach out to us for support.
✅ You stay in control of guest communication
✅ We’re here to support you, not your guests
✅ Keeps the check-in process simple and secure
Our service is designed with hosts in mind — whether you’re using lock box hire for AirBnB Surfers Paradise, AirBnB guest key lock boxes Palm Beach, or Coolangatta AirBnB lock box hire. We support you behind the scenes so your guests never feel the stress.
Need help with a lock box issue? Just let us know.
📧 hello@conciergly.com.au
📞 1300 590 039
📍 Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
How secure are the lock boxes you provide?
Our secure lock boxes are tamper-resistant, weatherproof, and designed for maximum security. Ensure your property is safe with our trusted solutions.
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What locations do you offer lock box hire in?
Offering lock box hire in Surfers Paradise, Palm Beach, and surrounding areas. Get convenient access to secure solutions no matter where your property is.
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Can I suspend my hire if the property is vacant for a period?
Unfortunately, lock box hire is continuous. If you need to cancel, simply provide 7 days’ notice. Learn more about our flexible terms.
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