What happens if the lock box is damaged during a storm or weather event?
Our lock boxes are designed for coastal conditions, built tough to handle sun, rain, and salt air — especially in places like Palm Beach and Coolangatta.
If something happens, just contact us. We’ll assess the situation and do our best to help you sort it out.
✅ Weather-resistant, built for outdoor use
✅ Replacement/Damage terms clearly outlined
✅ Support if weather causes unexpected damage
Whether you’re using lock box hire for AirBnB Surfers Paradise, AirBnB guest key lock boxes Palm Beach, or Coolangatta AirBnB lock box hire, you’re backed by a system built for the elements.
Need help? Just get in touch.
📧 hello@conciergly.com.au
📞 1300 590 039
📍 Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
How do I handle lost or unreturned keys?
If keys are lost or unreturned, unfortunately you are responsible for the cost of replacement. Learn how to manage lost key situations with our simple process.Read more here
Are the lock boxes weatherproof and suitable for outdoor use?
Our weatherproof lock boxes are perfect for outdoor use. Keep your keys safe in all conditions with durable, secure solutions for Airbnb hosts.
Read more here
Can I personalise the lock box or add a sticker so guests recognise it?
To keep things professional, personalisation or stickers are not allowed. We’ll make sure the lock box is clearly labelled for easy recognition.
Read more here