Is there a difference between the lock boxes at each location?
Yes, each of our locations offers slightly different lock box sizes and features:
• Surfers Paradise: 330 extra-large, custom-built lock boxes in a camera-monitored indoor space.
• Palm Beach & Coolangatta: wall-mounted small and large Master Lock key safes, installed outdoors, fully exposed to the elements.
✅ Choose based on the size of your key set
✅ Indoor camera monitored access at Surfers Paradise
✅ Outdoor convenience at Palm Beach and Coolangatta
Not sure which location is right for your needs? We’re here to help you choose the best fit for your guests.
📧 hello@conciergly.com.au
📞 1300 590 039
📍 The Mark Centre, Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise, Qld. 4217
Do you assist guests with lock box questions or access help?
We support hosts, not guests. If your guests need help with the lock box, they should contact you directly. Learn more about our policy.
Read more here
Can I hire multiple lock boxes if I manage more than one property?
Manage more than one property? Learn how to hire multiple lock boxes for your Airbnb properties. Get secure, 24/7 access for all your guests.
Read more here
Can I schedule regular code changes for added security?
Yes, you’re welcome to change the lock box code between guest stays as often as you like.
Read more here