How do I handle lost or unreturned keys?
If a guest loses your keys or fails to return them to the lock box after checkout, you’re responsible for resolving the issue directly with the guest.
We recommend giving clear, written instructions on exactly where and how to return the keys — and reminding guests that lost keys could mean a costly locksmith visit.
✅ You manage key returns and guest accountability
✅ Clear instructions help avoid confusion and loss
✅ Protect your property and prevent unnecessary costs
This is your property, and your responsibility — but we’re here to help support your systems and prevent problems before they happen.
Whether you’re using lock box hire for AirBnB Surfers Paradise, AirBnB guest key lock boxes Palm Beach, or Coolangatta AirBnB lock box hire, having the right instructions in place is key to protecting your setup and guest experience.
Need help writing those check-out reminders? We’ve got templates ready.
📧 hello@conciergly.com.au
📞 1300 590 039
📍 Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
Do you offer lock boxes for real estate agents or corporate short-stay managers?
Yes, we offer lock box solutions for real estate agents and corporate short-stay managers. Manage multiple properties with ease.
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How do I handle lost or unreturned keys?
If keys are lost or unreturned, unfortunately, you are responsible for the cost of replacement. Learn how to manage lost key situations with our simple process.
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Can I personalise the lock box or add a sticker so guests recognise it?
To keep things professional, personalisation or stickers are not allowed. We’ll make sure the lock box is clearly labelled for easy recognition.
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