Do you assist guests with lock box questions or access help?
No — our service is 100% client-focused, which means our responsibility is directly with you, not your guests.
If a guest has trouble accessing the lock box, they’ll need to contact you for assistance.
We do not provide direct guest support for lock boxes hired by individual AirBnB hosts.
✅ You stay in control of guest communication
✅ We support you — not your guests
✅ Protects privacy and keeps things simple
This keeps your hosting setup clear and professional, and ensures your guests always reach out to the right person — you.
Whether you’re using lock box hire for AirBnB Surfers Paradise, AirBnB guest key lock boxes Palm Beach, or Coolangatta AirBnB lock box hire, we’re here to support you behind the scenes — so you can deliver a seamless guest experience out front.
Hire your lock box today and stay in control of every check-in!
📧 hello@conciergly.com.au
📞 1300 590 039
📍 Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
Are the lock boxes weatherproof and suitable for outdoor use?
Our weatherproof lock boxes are perfect for outdoor use. Keep your keys safe in all conditions with durable, secure solutions for Airbnb hosts.
Read more here
How do I update or change the code between guests?
Learn how easy it is to update or change your lock box code for added security between guest stays. Stay in control with simple steps.
Read more here
Can I view the lock box location before I commit?
Want to check out the lock box location? We provide photos or walkthroughs to ensure you’re confident before committing.
Read more here