Can I cancel my Lock Box hire agreement early?
Yes — you can cancel at any time with just 7 days’ written notice. Simply email us at lockboxes@conciergly.com.au to let us know.
However, please note: Refunds are not issued for unused time.
So if you’ve paid for a full month and decide to cancel after two weeks, the balance is non-refundable.
✅ Cancel any time with 7 days’ written notice
✅ No hidden exit fees
✅ Best flexibility with 7-day hire options
For short-term stays or peak season turnover, we recommend choosing our weekly hire plan — it’s flexible and cost-effective for fast-changing calendars.
Whether you’re using lock box hire for AirBnB Surfers Paradise, AirBnB guest key lock boxes Palm Beach, or Coolangatta AirBnB lock box hire, you stay in control without long-term lock-in.
📧 hello@conciergly.com.au
📞 1300 590 039
📍 Level 2, Shop 22a, 3–15 Orchid Avenue, Surfers Paradise Qld. 4217
What support is available outside business hours?
After-hours support is available for urgent access issues. Learn how we assist hosts when guests need help outside business hours.
Read more here
How secure are the lock boxes you provide?
Our secure lock boxes are tamper-resistant, weatherproof, and designed for maximum security. Ensure your property is safe with our trusted solutions.
Read more here
Can I suspend my hire if the property is vacant for a period?
Unfortunately, lock box hire is continuous. If you need to cancel, simply provide 7 days’ notice. Learn more about our flexible terms.
Read more here